FAQ's

Q: What is my deductible?

A: This is the amount of the repair cost that is your responsibility
(figures usually range from $250 - $1000 depending on the coverage you purchased through your insurance company) You insurance will pay the repair cost over and above this amount.

 

Q: Who do I pay my deductible to?

A: You pay this amount to the repair shop upon completion of your repair.

 

Q: Can my deductible be buried in the cost of the repair or waived by the repair shop?

A: Not Legally. Waiving deductibles is a violation of  your (the insured's) contract with your (the insured's) insurance carrier. All policies say "any discounts must go to the insurance company". If you were to get caught negotiating a waived deductible you would be in breach of your contract with your insurance company. Bodycraft will never put our customers in this position.

 

Q: Do I have the right to choose the shop that repairs my vehicle?

A: Yes.

 

Q: What if the insurance company offers a direct repair program?

A: In many cases, this is a good choice. Often you will find that the dealership that services your vehicle will recommend the same shop.


Please contact our customer service department with the following contact form or contact our offices direct. We will respond to your question by email within 2 business days of receiving it.

Thank you for your business.

 

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2006 Camry
“We are repeat customers because we have found your company to be both pleasant to deal with and efficient. Also, we keep bumping into things. Thank you for good Service."
Frank T. Folsom, CA

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2006 Explorer
“Your business turned a bad situation into a better one. All the work was taken out of my hands and your people did everything! Your hours were perfect and Mike was so helpful and understanding - Everyone was friendly. Please keep up your 'WONDERFUL SERVICE' - You have a 'CLASS OPERATION' going. Thanks to you!”
Patricia B. Roseville, CA

 

 

2005 VW
“Stellar job all the way through! Never had a doubt. I wish everyone took the same pride in their work that Rebecca does.”
Eric G. Citrus Heights, CA

 

2005 Honda Accord
“I appreciated Tim's demeanor and patients in explaining the estimate. Great Service!”
Shannon B. Sacramento, CA

 

 

2001 Honda S2000
“This is my third time working with Bodycraft. The people and service are always top notch!”
Leon S. El Dorado Hills, CA

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